Refrigerant Database Technical Support Request

REQUESTER
   name
Mr. Ms. Dr.
   company or organization
   phone numbercountry code - area or city code / number
extension
   e-mail address


skip (leave blank) next three entries if same as requester
LICENSED DATABASE USER
   name
 
   company or organization
   e-mail address


skip remaining user information if unchanged since last communication
 
   position or title
   department
   address
   city, state, zip code,   
   phone numbercountry code - area or city code / number
extension
   fax number


the following entries are required for all requests
DATABASE VERSION
   Do you have the installation disks? yes  no
   release date shown on disks
   Ferret™ version shown on disks
   Is the database installed? yes  no
   If so, version indicated on top right
   of first screen at database startup
 
COMPUTER
   brand and model
   operating system DOS version
OS/2
Windows 3.x (any)
Windows 95
Windows 98 or 98 SE
Windows Me
Windows 3.5 or 3.51, Workstation or Server
Windows 4.0, Workstation or Server
Windows 2000
Windows XP, Home or Professional
other
   available (unused) space on
   hard disk
 
PROBLEM DESCRIPTION,
QUESTION, SUGGESTION,
OR COMMENT
Please be as specific as possible.  We are more likely to recognize the problem or suggestion with a detailed description of what you did and what happened at each step than with a vague description.
   Did you check the User's Manual? yes  no
   What part of the guidance was
   unclear or failed?

 
 
Thank you for your input.  Clicking on the submit button below will send it to us via e-mail, so you may see a pop-up screen telling you that your system is sending a message; the information will be lost (not sent) if you do not submit it.  Depending on your browser and settings, your system may save a copy with your sent messages and/or send a copy to your own address.  You may print this report from your browser before submitting if.  PRIVACY POLICY:  The contact information provided herein will be used to respond, administer the database, and possibly send you related database advisories; we will not use it or share it with other parties to send you unrelated offers or similar communications.
 
     
 
We will contact you after reviewing your inputs, normally within two business days and often within a few hours.